Coronavirus Guidance & FAQs
PrivateFly continues to proactively monitor the developments surrounding the global spread of the Coronavirus (COVID-19). In support of these efforts, as an organization, our focus remains on the health and welfare of our clients, operating partners, and employees. As these are unprecedented times, our trusted team is here for you as the situation develops and available 24/7 should you have questions.
For immediate assistance, call us at (866) 726-1222.
A few commonly asked questions are addressed here for your reference. Please check back for updates to the following areas of focus.
How is PrivateFly monitoring the Coronavirus (COVID-19) situation?
PrivateFly has set up an Emergency Operations task force to work in real time with its network of operating partners to keep informed on Coronavirus (COVID-19), which includes prevention tips from the Centers for Disease Control (CDC) and the World Health Organization (WHO). In addition, PrivateFly is maintaining continual communication with its network to ensure understanding of any directives borne on them by the Federal Aviation Administration (FAA) and Department of Homeland Security (DHS), and will assist with any and all initiatives.
How is PrivateFly determining where you can and cannot fly?
PrivateFly's Flight Operations, Safety Teams, and our Network of Certified Operators are jointly monitoring information made available from the Centers for Disease Control and Prevention (CDC) as well as other health organizations. This along with information made available from the Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and the U.S. State Department help us determine which areas around the globe that we are still operating in at this time.
What areas is PrivateFly currently not servicing?
At the present time, we are offering our traditional domestic travel services without restriction. Based on guidance from the CDC, DHS and TSA, we are strongly encouraging our clients to not travel internationally right now due to the risks associated with COVID-19.
We are currently no longer flying to mainland China, Iran, South Korea and Iran. In accordance with government directives, travel from most areas of Europe is now prohibited. This includes the 26 countries of the Schengen area, the United Kingdom and Ireland. As an evolving situation, there are also a number of countries (inclusive of Caribbean Islands) who are who are voluntarily suspending air traffic in an attempt to prevent continuous spread of COVID-19. We are closely monitoring these locations and will continue to post them here.
See travel ban (below) for more info.
Can I still book an international itinerary?
If you choose to continue to travel internationally through PrivateFly (to areas of the world NOT already banned by the US State Department or foreign government) our team is equipped to make every effort to ensure your safety, but please be aware of the following:
- We cannot guarantee travel or customs until day of the flight – new government mandated operating rules and restrictions are changing by the minute
- We cannot accept or guarantee changes within the 72 hour cancellation window
- Once we have incurred costs, you will be responsible for those costs
What are you doing to ensure the aircraft PrivateFly arranges for a customer trip is safe?
PrivateFly's Operations and Safety Teams have been proactively working with our Network of Operating Partners in escalating preventative measures taken to reduce the spread of illness. The coordinated efforts that we have put in place cover a number of areas from aircraft cleanliness and travel suspensions to the adherence of operator and crew-member protocols put in place by the Federal Aviation Administration (FAA).
Regulations, Industry Best Practices and recommendations from the FAA, Department of Homeland Security (DHS), Transportation Security Administration (TSA), Centers for Disease Control (CDC), and the World Health Organization (WHO) are closely monitored and are being incorporated into our collective response and strategies specific to aircraft. As such, PrivateFly is communicating with and has requested its Network Providers to make several implementations including:
- Aircraft Cleanliness:
- Cabin surfaces are disinfected before all passenger flights
- Efforts to equip aircraft with hand sanitizer and disinfecting wipes will be made available for passengers upon request
- Crew-member Preventative Action:
- Operators are adhering to specific COVID-19 CDC and WHO Transmission Prevention Protocols as set forth by the FAA. Points of particular attention include:
- Prescribed guidance on best practices to remain healthy while on duty, during flights, along with preventative measures to stay healthy when at home or during layovers
- Supervision and monitoring of personal health as well as fellow crew-members
- Crew-members to brief passengers on cleaning procedures prior to departure and are encouraged to refrain from engaging as they normally would (i.e. Do not shake your hand).
- In an attempt to be as vigilant as possible, as part of PrivateFly's pre-flight review you may now be presented with questions or documentation regarding your recent travel over the past 14 days. For international itineraries, crew-members are required by TSA to document these questions and answers.
Will the crew be wearing masks?
In most cases no, this is completely up to the discretion of the crew-members.
The CDC does not recommend that people wear masks to protect themselves from the virus. It has been widely reported by the CDC that masks should only be worn by individuals showing symptoms such as fever and shortness of breath in an effort to avoid spreading it to others.
If I am showing signs of the flu or have symptoms similar to those of the Coronavirus can I fly?
We strongly suggest that customers do not travel if they suspect exposure to or feel they may be infected with the Coronavirus (COVID-19). If a crew-member believes that a passenger is visibly exhibiting symptoms commonly associated with the Coronavirus, it will not only put them at risk but the other passengers as well resulting in their right to refuse the flight.
If domestic flights are restricted by a government mandate, will it include private jets?
At the present time, we are offering our traditional domestic travel services without restriction. In the event this changes, you will be notified by a company email communication.
Presidential Travel Ban
Effective Monday, March 16, 2020 if a traveler is a U.S. Citizen* and seeking entry into the U.S. and has been to mainland China, Iran and the Schengen area of Europe, the United Kingdom or Ireland within the preceding 14 days, the traveler must arrive into a “Gateway Airport” at which point they may be subject to medical testing and, if showing suspected signs of the virus, thence quarantined. Note, as referenced above PrivateFly has suspended travel to/from China, Iran, South Korea and Italy.
Schengen area includes 26 European states: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
* In most cases, the ban does not apply to immediate family members or legal guardians of U.S. citizens and other government permitted scenarios.
Gateway Airports include:
- John F Kennedy Int'l Airport (JFK) - New York
- Newark Liberty Int'l Airport (EWR) - New York
- Chicago O'Hare Int'l Airport (ORD) - Illinois
- San Francisco Int'l Airport (SFO) - California
- Los Angeles Int'l Airport (LAX) - California
- Seattle-Tacoma Int'l Airport (SEA) - Washington
- Daniel K Inouye Int'l Airport (HNL) - Hawaii
- Dallas/Fort Worth Int'l Airport (DFW) - Texas
- Hartsfield-Jackson Int'l Airport (ATL) - Georgia
- Washington-Dulles Int'l Airport (IAD) - Virginia
- Detroit Metropolitan Airport (DTW) - Michigan
- Boston-Logan Int'l Airport (BOS) - Massachusetts
- Miami Int'l Airport (MIA) - Florida
Non-U.S. travelers having visited mainland China, Iran and the Schengen area of Europe, the United Kingdom and Ireland within the preceding 14 days will NOT be permitted to enter the U.S.