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Privacy Policy

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What information do we collect?

PrivateFly is committed to your privacy. We do collect information about you when you:

How we collect information

Registration Information

When you register with PrivateFly you provide us with your name, contact details, username and password. Any further information you choose to share with us online, by email, phone or any other communication method will be retained by us and treated in accordance with this Privacy Policy.

Submitting a flight request

When you submit your flight request on our website or through any other communication method you provide us with your contact details and your flight information (and any other information you choose to tell us).

Purchaser Information

When you book a flight, or any other product through our website or by phone, post, fax or email you provide us with your name, credit card details and address.

Your purchase history, previous flight requirements and communications with us may be used in relation to future communications and purchases to ensure the best possible service.

Contacting us

When you contact us by email, phone, fax or post (for example contacting our Operations Team with your private flight request) you provide us with your data, for example: your name, contact details, information related to your flight, etc.

Visiting our website:

Data capture

In addition to the information which you may volunteer to us, certain customer data is collected when you visit the PrivateFly website.

Information may be collected via technologies such as cookies or javascript.

Information automatically collected from your computer may include your IP address, operating system details, browser details, referrer website and website activity. This information is collected anonymously and may not be connected to your personal information.

Cookies

PrivateFly's website uses cookies (text files containing a unique identification number). Cookies used include:

Session cookies

Session cookies allow us to remember your preferences for example language, login or website content.

Behavioural Advertising Cookies/Third Party Cookies

We may use cookies to provide advertising to you on other websites you visit.

Cookies

We also assign you a cookie which is stored on the hard drive of your computer. These cookies allow us to identify you when you return to PrivateFly.com.

Participating in competitions, surveys, polls and questionnaires

When you participate in polls, surveys or questionnaires or enter a competition; you provide us with your data including your name, contact details and any other information given.

How we use your information

We use your data as follows:

Who do we share your information with?

PrivateFly does not sell or rent your information to any third party.

We only share your information for the purposes of your flight request, flight (or other product) booking and your communications with PrivateFly.

This may include sharing your details with third parties or service providers (for the purposes of business administration, accounting, marketing, analytical, legal compliance, quality assurance or technical development).

Some of our web pages include links to third party websites. Once you have left our website any data you provide to a third party is subject to the privacy policy and practices of that third party. PrivateFly accepts no responsibility for the content or use of third party websites.

IT Providers

Our technology providers and developers may use your data to fix website issues, or develop new features to improve the PrivateFly website.

Business restructuring

If PrivateFly restructures, buys or sells part of the business your data may need to be disclosed or transferred to relevant parties.

Legal Compliance

We may be required to disclose your data to third parties, such as official bodies and authorities to comply with relevant laws, orders or regulations, to enforce our terms and conditions or contractual agreements, or to protect the rights of PrivateFly.

Data transfer outside Europe

For any of the above purposes, we may need to send your information internationally. Whilst some countries and geographic regions may have different data protection requirements, we will make every effort to ensure that your information is transferred, stored and processed in accordance with the terms of PrivateFly's privacy policy and applicable data protection laws.

How do we keep your information secure?

To ensure the security of your data, we use appropriate technology and procedural methods.

We will not keep your data for any longer than necessary for the purposes of your interactions and transactions with PrivateFly.

How can you amend your information?

To amend or to remove your data please email enquiries@privatefly.com or call us 24 hours on +44 (0) 1747 642 777.

PrivateFly’s website requires cookies and javascript to be enabled. If you do not wish to accept the use of javascript or cookies please communicate with us by phone on +44 (0) 1747 642 777.

Changes to this Privacy Policy

From time to time we may need to amend the PrivateFly privacy policy, any changes will be shown on this page.

Contacting PrivateFly

For questions about your data, or PrivateFly please call us 24 hours on +44 (0) 1747 642 777.

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