PrivateFly Standards

At PrivateFly, our clients are our sole focus–this encompasses meeting their needs, exceeding your expectations and, of course, ensuring your safety. Your safety, and that of the crew, is our highest priority. That’s why we hold operators, pilots, and the rest of our organization to the most rigorous safety standards. And these standards result in your captains having an average of 9,400 hours of flying time.

Our focus on safety and service help us deliver a truly flawless travel experience — we review everything from the history of the aircraft and the actual experience of each crew member, all the way to the key personnel in the organization. And to ensure we have the most up to date information, we repeat a final safety check 30 minutes before every flight.

As the first on-demand, online-booking private jet charter company, we don’t wait for standards to be set. We are constantly looking for ways to raise them.

Peace of Mind

PrivateFly has built a remarkable safety culture. We believe that safety is the job of every employee, from our Chief Safety Officer to our service delivery teams, as well as the operators and pilots who have been carefully selected and certified to participate in our program*. In every area, PrivateFly is committed to being a true leader in the advancement of safety in private aviation. Our safety program is recognized throughout the industry as both rigorous and innovative.

*Sentient Jet Charter, LLC (dba “PrivateFly”) acts as authorized agent for clients, who are “Charterers” under DOT regulations, to contract for transportation services with FAR Part 135 direct air carriers that operate and exercise full operational control over those flights at all times. Flights will be operated by FAR Part 135 air carriers that have been certified to provide service for PrivateFly and that meet all FAA or comparable foreign safety standards and additional safety standards established by PrivateFly.

Guided by the most Senior Aviation Experts in the world

The PrivateFly safety program was developed in conjunction with a group of the most senior aviation experts in the world. Comprised of former officials from the Federal Aviation Administration (“FAA”) and National Transportation Safety Board (“NTSB”), our Independent Safety Advisory Board was created and established in 2005, and remains unique in the private aviation industry. The Board continues to guide and inform all safety initiatives at PrivateFly and provides proactive insights and recommendations to our full-time Chief Safety Officer and Executive Management team. These recommendations are then implemented by the Company and the operators that fly for our programs.

A premium jet collection

In working with a select group of operators, PrivateFly has created a premium jet collection, which ensures a custom option for each and every trip. All jets that are part of the collection are required to meet our rigorous safety and quality standards. From short hops, coast-to-coast and international travel, we have a jet available to keep you on the move across the globe.

The PrivateFly Safety Board of Experts

TOM HAUETER, CHAIRMAN
Former Director, Office of Aviation Safety, NTSB
With 28 years with the National Transportation Safety Board (NTSB), he retired as Director of the Office Aviation Safety in 2012. Previously, Mr. Haueter was Deputy Director and the Chief of Major Investigations Division. He also worked as an airworthiness investigator, an Investigator-in-Charge (IIC) of domestic aviation accidents, and as the U.S. Accredited Representative for foreign aviation accidents.

DAVE THOMAS, CHAIRMAN
Former Director, Office of Accident Investigation, FAA
With more than 38 years of aviation experience, Mr. Thomas brings an exhaustive knowledge of all aspects of accident investigation and prevention, safety management, and aviation emergency planning.

GREG PHILLIPS
Former Lead Investigator, NTSB
Bringing more than 30 years of aviation experience, Mr. Phillips was a leader in accident investigation in the capacities of engineering specialist, U.S. Accredited Representative, and Investigator-in-Charge. Mr. Phillips is also a retained Safety Advisor to PrivateFly to help ensure successful implementation of all safety standards and initiatives by the Company and by participating operators.

JOE SALATA
Vice President of Flight Operations, Flexjet LLC
Joe Salata returned to Flight Options in 2008, where he previously served as Vice President of Flight Operations from 2000 to 2005. He has over 33 years of aviation leadership experience and is a retired officer from the U.S. Air Force after a 20-year career as a fighter pilot. Mr. Salata is an Airline Transport Pilot and has type ratings in four different aircraft.

CHARLES STARKOWSKY
Chief Safety Officer, OneSky
Charles Starkowsky is a former training and security manager for Midwest Airlines. Mr. Starkowsky is focused on monitoring every aspect of our safety program and works directly with the Safety Advisory Board, as well as with Greg Phillips, our retained Safety Advisor.

PrivateFly Certified

PrivateFly certifies each flight in real-time, ensuring that all safety standards are met. This process ensures each flight is reviewed multiple times prior to each trip based on information our system receives continuously from our database including:

• FAA and NTSB actions
• Pilot-in-Command and Second-in-Command records, certifications and flight time experience qualifications
• Pilots’ medical class
• Aircraft insurance
• Operational control of aircraft
• Aircraft certification status

If at any time a PrivateFly Certified Flight Report indicates that a participating operator, pilot or aircraft does not comply with all our safety requirements, PrivateFly will arrange an alternate aircraft or operator to complete the trip. PrivateFly also conducts a final safety check 30 minutes prior to the flight to confirm our standards are met.

Data Sources Data collected includes: the Department of Transportation (“DOT”), the FAA, the NTSB, and the Aviation Safety Reporting System databases. The information from these sources then goes through a real-time integration within our own internal application.

PrivateFly Certified: Liability Policy

Once approved, PrivateFly requires all operators participating in our programs to have at least $50 million of liability insurance on every flight, though the average is approximately $142 million. PrivateFly has a separate aviation policy for $100 million of liability insurance on every flight. For the security of our clients, PrivateFly maintains a $100 million aviation liability policy that complements the $142 million average policy maintained by the certified operator.

PrivateFly Certified: Operators

Selectivity and experience are central to our programs. PrivateFly follows a strict and meticulous process for selecting and certifying our small group of highly qualified operators whom are of the best in the country. We require each operator to undergo both internal and independent examinations of their operations and management. If an operator, its pilots or its aircraft do not meet our exacting standards, then PrivateFly will not certify them and they do not fly for our clients.

To become a certified operator, PrivateFly requires an extensive examination that covers:

• Review of operator’s FAA Operations Specifications Manual
• Review of corporate ownership and management team
• Agreement to initial and ongoing inspections and audits conducted by our field teams
• Review of individual aircraft history, including maintenance reliability
• Collection and verification of detailed insurance documentation
• Background check verification for every pilot and crewmember
• Review of pilot experience and training – work history, education, FAA license verification, Pilot Certificate history, etc.
• Collection and review of data and reports obtained directly from various FAA departments
• Physical aircraft inspection

Fewer than 25% of the more than 575 charter jet operators in the United States have passed the certification process to fly for PrivateFly clients.

PrivateFly Certified: Pilot Qualifications

In addition to certifying operators, the operator’s crewmembers must be individually certified by PrivateFly. Pilots must uphold a high level of safety standards, exceeding FAR Part 135 regulations in a host of categories, including:

• Total time in a particular aircraft type
• Total flight hours as Pilot-in-Command
• Total flight hours as Pilot-in-Command of a specific aircraft type

While each PrivateFly Certified pilot must meet minimum standards, what is more impressive is the actual experience level of pilots certified to fly our clients. We constantly monitor the experience of pilots who fly for our program. The most recent figure shows that the average total flying time for pilots who were captain for flights we arrange was over 9,400 hours.

24/7 COMMAND CENTER

The 24/7 Command Center at PrivateFly houses our professional aviation department. This department is dedicated to ensuring the rigorous PrivateFly safety standards are always met and our service promise upheld.

PRE FLIGHT 24 HOUR REVIEW

The day prior to each flight, our team reviews every flight scheduled over the next 24 hours for potential safety or service related issues that could delay or disrupt your plans. Our goal is to identify any potential issue in advance, develop an acceptable alternative solution if needed, formulate a communication plan, and coordinate execution.

FLIGHT TRACKING TEAM

Once every detail has been verified, flights are monitored from the point when your crew checks in for their pre-flight service briefing through your safe landing at the desired destination. Our fully integrated and automated Flight Tracking Team uses state-of-the-art tracking technology to monitor the National Airspace System and the real-time status of all flights. They are also responsible for coordinating and communicating any disruption to the schedule, ensuring all quality standards are being met for catering services and updating ground transportation providers as the flight progresses.

FLIGHT MONITORING

All flights are monitored by one of the largest fully integrated command centers in the country. Our Flight Tracking team is responsible for identifying and reporting any delays or service disruptions:

• Operations and maintenance coordination
• Flight feasibility and legality checks
• Weather, routing and airport analysis
• Flight following and air traffic control monitoring
• International operations setup and review
• Crewmember coordination

OUR COMMITMENT TO EXCELLENCE

Safety is more than just our promise. It is the core of everything we do. Our 360 approach allows us to continue to innovate and drive ongoing initiatives that lead the industry. PrivateFly gives you the assurance of knowing that your flight will be conducted by the most experienced and skillfully-trained professionals in the industry. You have the additional comfort of knowing we thoroughly examine all safety-related details to ensure that each and every flight is conducted in accordance with our own rigorous requirements. In an industry that demands the most exacting standards, our programs and processes consistently rise above industry standards. At PrivateFly, safety never stops.