Why choose PrivateFly for your private jet charter?

At PrivateFly, we're ready to assist with your next private jet charter trip, wherever and whenever you need to fly.

With thousands of aircraft, and hundreds of operators to choose from, we know the value that a trusted expert can bring, helping you choose from what can feel like an overwhelming choice of options. It's a position of trust and responsibility that we take very seriously.

So here's what makes PrivateFly different from the rest.

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1) Backed by a leading global private aviation group

PrivateFly is owned by Directional Aviation, one of the largest private aviation groups in the world, with sales of over $2 billion.

This gives us - and our clients - a number of benefits including financial stability; competitive market pricing thanks to our greater buying power; shared industry expertise; and priority access to group-owned aircraft, including our City Pairs exclusive fixed route pricing. 

It also means we can offer our clients a long term sustainability program, with every flight including a 300% carbon offset at no extra cost, and options to go further in your environmental commitment if you wish to do so.


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2) Industry-leading safety & privacy

Your safety and security is our highest priority. As part of Directional Aviation, we have an industry-leading safety culture that goes significantly beyond other brokers and industry minimums. We have a Group Safety Officer in both Europe and the US, who each oversee all our supplier relationships, working only with aircraft operators that can adhere to the highest standards of safety and service. Our Safety Officers are always happy to talk to our clients, if you have any questions about the operators we work with.

Our due diligence now also includes assessing operators on their additional hygiene and health protocols in the light of the COVID-19 pandemic. All of our group-owned family fleet aircraft are carefully sanitised before every flight.

PrivateFly is also an Argus Certified Broker and a Wyvern Broker. These voluntary accreditation schemes review workplace culture, operational processes, and financial stability - only awarding a certificate to those who meet their designated high standards.

Your privacy is also vitally important to us and we are committed to doing everything we can to protect the personal data that you share with us. Read more about our privacy policy.

3) Client ratings & reviews

We have a large number of clients who we have worked with over many years, and many new ones come to us as a result of a recommendation or referral.

We're extremely proud of the reviews of our service, which are collected and verified via the independent platform Trustpilot. We now have over 900, and a Trustscore of 4.9/5. You can browse these detailed reviews of our service, from real clients here: Trustpilot reviews of PrivateFly.

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4) Aviation experts - available 24/7

At PrivateFly we live and breathe private jets, and your flight is our passion. The company was founded by CEO Adam Twidell, an experienced RAF and private jet pilot and many of our client-facing team have aviation backgrounds or degrees. This means they know the aircraft and the industry inside out, and can answer any of your questions about the aircraft or airport you're considering, helping you weigh up the pros and cons of different options in a truly informed way.

Our experts are available 24/7 and after a booking is made our dedicated Client Services team take over, ready to assist you at any stage. They manage every detail of your schedule from start-to-finish, taking care of catering; onboard amenities; ground transfers if required; weather checks and liaising with operators, airports, and all other parties to make sure everything runs smoothly and seamlessly.

5) Innovative technology for a faster & smarter response

Our tech-focussed business means we can work smarter and faster at every stage. Our proprietary platform connects seamlessly with aircraft operators, providing quotes for your flight from across the market in minutes - not hours or days.

This also means we can have you airborne in under an hour if necessary. And we know communication is essential, so we'll keep you updated every step of the way - in the way that works best for you.

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6) On-demand, Jet Account membership or Jet Card? Fly your way

With PrivateFly you can choose the right type of private jet travel to suit you. For one-off or occasional flyers our on-demand private jet charter service gives you flexibility to access all types of aircraft from across the market and across the globe, booking your chosen aircraft as a one-off charter trip.

If you fly a little more often our Jet Account membership gives you enhanced benefits when you place funds on account - including preferred cancellation terms, streamlined service, and 'earn as you fly' credits. Bitcoin holders can also open a Bitcoin Jet Account, which allows you to keep your account funds in the cryptocurrency.

Then for those who have a preferred aircraft category and fly on routes within Europe or within the US, we have our Jet Card. This gives guaranteed access to handpicked aircraft from our family fleet and preferred aircraft operator suppliers, with the certainty of fixed hourly rates, enhanced booking terms and the highest levels of 24/7 service.

Want to know more about PrivateFly and how we work? Contact us or talk to the team 24/7 on 020 7100 6960.